Refund & Return Policies

1.What is SHININGO’s return policy?

SHININGO will accept returns up to 30 days after the delivery date.

There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Items must be unworn and unwashed items in their original condition and packaging. We simply ask that you try it on OVER panties or undergarments.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

NOTE:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

2.How do I request an exchange or a return?

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product.

You can simply email our customer care team support@shiningo.com and inform us of your order number and your exchange/return request, and we will provide the returning address label.As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.

3.How long does a refund or exchange take to process?

Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. Note that refunds can take up to 1-7 business days to appear on your bank account due to varying processing times of financial organizations.

4.What if I closed my card/bank?

Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card.

If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please consult the bank first. You can reach out to us at support@shiningo.com if you need further assistance.

5.How to request a return label?

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to support@shiningo.com. It is available for the US only!

6.Can you help with a defective product?

We apologize if you received a damaged item. Please send a photo of the damaged product to support@shiningo.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.