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SHIPPING TO THE UNITED STATES

SHIPPING TO OTHER COUNTRIES & REGIONS

1. About Delivery Time:

The time frame of order delivery is divided into two parts: Processing time and shipping time. These days it may take more time to deliver.  

Processing time: 1-3 business days

You can check the estimated shipping time in the chart above.

We use outside delivery companies (UPS, FedEx, DHL and USPS) and we cannot guarantee the exact delivery time.

*Shipping time does not include a 1-3 business day processing period required to process your order from the date your order is placed.

*Shipping address cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

2. About Tracking Number:

Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on Shiningo.com.

3. About Taxes:

For most of the countries,our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.

We are excited to offer international shipping for most destinations of the world.

4. About Changing Shipping Addresses:

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

5. About The Delay Due To COVID-19:

Due to the impact of the Coronavirus (COVID-19) Pandemic, the shipping and delivery time of the package may be delayed by about 5-7 days. Please understand the inconvenience caused to you. We will do our best to service you.

Find out more about UPS' service updates due to COVID-19 at:

https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page

Find out more about DHL's service updates due to COVID-19 at:

https://www.simplydhl.com/covid-19updates

Notes:

1) Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at support@Shiningo.com.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

3) If the package does not arrive within 30 days after you placed your order, you must contact Customer Service within 180 days after your order was placed and we will reply within 24 hours.

*If you have any question that not mentioned above, please contact our Customer Service at support@Shiningo.com.

Thank you for shopping at Shiningo. We do our best to provide the best-quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept the exchange or refund request for unused items in their original condition and packaging within 15 days of receipt. Please contact us within the return time limit above and we will try our best to meet your request.

Return Processes

1. When returning any part of your order, please email to our Customer Service at support@Shiningo.com first, indicating the item(s) you would like to return and the reason.

2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

Return Conditions

1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. Items with non-returnable marks and free gifts cannot be returned.

4. We do not accept returned items that have been sent back without proper returns requests.

5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Shiningo products.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

Return Address

Please contact our Customer Service at support@Shiningo.com. You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.